Flexible support for busy communications teams

Helping NHS teams across the country promote and share learning from service transformation

When a small, central communications team within NHS England needed help promoting the national ‘new care models’ initiative, we worked with 50 separate ‘vanguard’ teams across the country to develop a range of communication materials.

One of the initiative’s main aims was for the vanguards to share best practice with each other, with other organisations and with the public. We put together profiles and two case studies for each vanguard, outlining the new services and new ways of working that they were launching. This was an extensive piece of work, involving interviewing clinicians, managers and patients and writing up communications to a tight brief.

These were then used in a number of ways to promote the programme and share learning, including in a dedicated section on the NHS England website and a programme brochure. They have also provided a useful resource for the media looking for relevant case studies related to new NHS developments.

As well as the 100 case studies, we developed a number of opinion and update blogs for leaders from within both the national programme team and the vanguards at key points such as the programme’s first anniversary, and wrote comment pieces for conference brochures.

We also supported the drafting of various operational documents including frameworks for delivering new care models to be shared across the vanguards, an engagement strategy and exhibition displays.

Key to the success of this project was managing all the different elements that needed to be delivered within a set timescale, with a coherent style and message and a shared professional voice, and linking in with 50 different teams around the country to achieve a consistent result.

“Thank you for all your help over the last year or so. I know it wasn’t always easy, but your support has been appreciated.”

Antony Tiernan, Director – Engagement and Communications
New Care Models Programme – Five Year Forward View

“I just wanted to say a massive thanks for all your hard work with the MCP framework and for your undeniable patience!”

Peta Mylan, Communications Manager (vanguards)
New Care Models Programme – Five Year Forward View