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Flexible support for busy communications teams

We’re hiring

We’re always looking for good, reliable people to join our team. Most of our roles are self-employed but we take care of the marketing to bring in the work and we guarantee prompt payment of your invoices. As your own boss, our flexible and remote business model means you choose when and how much you want to work.

We offer a supportive working environment and can make use of a pretty broad range of skills – the main requirement is that you are a good fit for the company. We all work remotely, so whatever work you’re doing, it’s important that you are self-motivated, reliable and used to managing your own time effectively. The work is interesting and varied and you will receive help and support from colleagues when working on projects together. You must be responsive, proactive and flexible in your approach to work and life.

Our team works with clients in the UK so although your specific location is not important, for most roles being close to UK timezone is preferred for ease of contacting clients or interview subjects by phone.

We often need people who can write, edit or design and people with technical skills, but this is not an exhaustive list. Have a scout around the rest of our website and get a feel for what we do and if you think you have something to offer, please get in touch and tell us how you can help and why you’d be a good fit for our team.

Roles we are particularly looking for at the moment are below:

Writers and proofreaders

We are looking for experienced freelance writers and proofreaders for a long-term working relationship. Native speaker standard British English is essential and working experience with the NHS/wider health industry would be an advantage.

£20-£25ph depending on experience. Freelance.

If you’re interested, please email admin@effectiveenglishcompany.com explaining why you’d be a good fit for our team and attaching (or linking to) a CV and three examples of different types of your published work.

Sales and marketing officer

Duties will include cold calling leads, keeping in touch with prospective and existing clients and maintaining a CRM. Social media management may also be included. We are still finalising the details of this role. If you are interested, please email admin@effectiveenglishcompany.com with your CV and tell us how you could help us grow the business.

Business and projects manager

Hours: 15 hours per week; flexible

Location: Remote

Salary: £23,500-£27,000 p.a. pro rata

Summary

Our UK-based business provides communications support to several NHS trusts and similar organisations as well as smaller private sector businesses.

We are looking for someone who is enthusiastic, hard-working, highly organised and proactive to manage the smooth running of our client projects and our business operations, ensuring satisfied clients and happy team members.

As a growing business we have more clients and team members in the pipeline, and you’ll have the opportunity to get involved in bringing them on board, building relationships and helping develop the business.

Virtual support will be provided when you first start working with us, and all of the core business operating procedures have already been mapped out for the role to enable you to hit the ground running.

About the role

This is an entirely remote, part-time role with flexible working hours. It offers the chance to manage the core business operations, lead a writing team and develop client relationships for a growing communications company.

The role is part-time for 15 hours per week, with a minimum of two hours to be worked each day Monday to Friday within the core business hours of 10am to 3pm. Exact hours worked are flexible and can be discussed but the postholder should be able to check in on projects and shared email inboxes regularly in order to respond to enquiries in a timely fashion.

The role is advertised as 15 hours per week initially but we envisage this growing to 20+ hours per week as the business grows and the ideal candidate will be able to increase their hours over time in line with business need.

The business and projects manager will report directly to the CEO. Key responsibilities include:

  • Client, project and team management
    • Managing day-to-day client relationships including onboarding new clients
    • Managing a shared inbox
    • Planning, scheduling and managing clients’ projects within agreed timescales
    • Maintaining oversight of all active projects and effectively managing the team’s workload to ensure work is delivered on time and any issues are resolved swiftly
    • Briefing team members, assigning tasks and monitoring against deadlines
    • Collating and monitoring team availability and forward planning workloads to ensure cover during periods of absence (e.g. holiday)
    • Supporting the CEO to recruit and onboard new team members as needed
    • Managing external suppliers (e.g. printers)
  • Reporting and information management
    • Weekly phone calls with the CEO to update on operations and any issues and gain agreement for key priorities and activities for the week ahead
    • Creating/coordinating/updating reports for internal and external projects (e.g. marketing activities; operational statistics)
    • Maintaining the official document register and ensuring policy and procedure documents are reviewed regularly
    • Ensuring GDPR documents are maintained and requirements are met
    • Maintaining and developing standard operating procedures (SOPs) and the staff handbook
  • Business development
    • Co-ordinating/managing some marketing activities
    • Inputting into the business’s overall sales and marketing strategy
    • Identifying and following up opportunities for business development
    • Ensuring a simplified process and best practice is applied in daily working
    • Maintaining ‘live’ relationships with previous clients
    • Developing quotes and proposals for new work

About you

As the first point of contact for clients and team members, the role is most suited to a professional, assertive and highly organised individual. The ideal candidate will be looking for a long-term working relationship and will have flexibility to develop the role and grow with us.

Below is an outline of the skills, experience, knowledge and other attributes we are looking for.

Essential

  • Minimum two years’ experience working closely with a communications/marketing team
  • Experience of customer or supplier account management
  • Team leadership or line management experience
  • Excellent communication skills both online and offline
  • Organised and methodical approach to delegating and managing workloads
  • Time management skills with ability to consistently hit deadlines
  • Strong decision-maker; able to think on your feet
  • Reliable and confident with a ‘can do’ outlook
  • Proficiency in MS Office Suite

Desirable

  • Previous experience working as a communications officer or similar
  • Familiarity with health sector terminology and NHS structures
  • Experience of working within the UK public sector
  • Experience of working with a project management system
  • Advanced MS Word skills (including comment tracking, formatting and using style sheets)
  • Awareness of data protection and governance principles
  • A good understanding of GDPR and how this affects small business operations
  • Experience of updating websites via a CMS

About us

The Effective English Company provides communications, writing, editing, proofreading and design services to public and private sector businesses across the UK. Established in 2013, the company works remotely with a focus on being flexible, responsive and reliable. Previous clients include NHS England and several NHS trusts as well as smaller private sector businesses. But we are growing…

Until now, our team has consisted entirely of remote freelancers, but we have close working relationships and support each other both on the job and off, with several people often working together on a project. We’re now taking the exciting step to employ someone to be part of our team and our business growth. Although we work remotely, we’re in touch regularly and share a virtual kitchen (aka Whatsapp group) where everyone is encouraged to chat, let off steam or Fri-yay.

We are committed to ensuring employees receive their statutory entitlements in terms of pay, benefits and time off for all categories of leave.

How to apply

Please send your CV along with a video of no more than four minutes in length explaining:

  • What great project management means to you
  • How you build rapport with others
  • Why you’d like to join our team

You will not be judged for the quality of the video; we are much more interested in who you are, what you have done and why you want to do this role. Please send the video by wetransfer (or similar) and CV to admin@effectiveenglishcompany.com by 5pm on Tuesday 1 October 2019. You are welcome to include any additional information you think relevant within the body of the email.

Shortlisted candidates will be invited to a video call interview w/c 7 October 2019.

The successful candidate will be asked to provide contact details (email and phone number) of two professional referees who we may contact as part of our pre-employment checks. You will also be required to provide proof of your right to work in the UK.

We will aim to respond to all applications within two weeks.

For any further information or an informal chat about the role please email admin@effectiveenglishcompany.com or call 0115 714 0478.